Return & Refund Policy

Last Updated: May 28, 2026

This policy applies to all purchases made through Nobomedia. By placing an order, you agree to these terms.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Request must be submitted within 30 days of delivery.
• Items must be unused, unworn, and in their original condition.
• Original packaging must be included.
• Customized, hygiene-related, or final-sale items are not eligible for return.

2. How to Request a Return

Contact our support team with your order number and a brief explanation of the issue. If your request is approved, we will provide clear instructions on where and how to send the package back.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds are credited back to your original payment method.
• Processing time depends on your financial institution (typically 5–10 business days).

4. Shipping Costs

Shipping fees are generally non-refundable. We only cover return shipping costs if the return is due to our error or a defective product.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us immediately with clear photos so we can resolve the issue promptly.