Last Updated: May 28, 2026
At Nobomedia, we aim to process all requests efficiently. We understand that plans can change, and we have established the following guidelines regarding order modifications and cancellations.
You may request a full cancellation of your order within 12 hours of the time the order was placed. Beyond this timeframe, your order may have already entered the processing stage and cannot be halted.
If you need to update order details such as contact information or specific preferences, please reach out to our team within 12 hours of purchase. Please note that requests made after this window may not be possible to accommodate.
To ensure a prompt resolution, please send an email to our support team with the subject line "Cancellation/Change Request - [Your Order/Reference Number]".
Support Email: [email protected]
Approved cancellations are processed back to your original payment method. Depending on your financial institution, please allow 5–10 business days for the funds to appear in your account.